Club33 Platform Terms and Conditions for Malaysian Players

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and club33 ("Company", "we", "Platform"). These Terms govern all aspects of your use of the website, mobile application, and all services provided by the club33 platform.

By accessing or using any part of the club33 platform — including registering an account, making a deposit, playing games, claiming bonuses, or downloading our mobile app — you automatically agree to be fully bound by these Terms.

If you do not agree with any part of these Terms, you must stop using the platform immediately. Continued use following any amendments to these Terms will be considered acceptance of those amendments.

To be eligible to register and use the club33 platform, you must meet the following requirements at all times:

• Be at least at least 18 years old at the time of registration and while using the platform.
• Be located in a region or country where the use of online gaming platforms is legally permitted under your local laws.
• Register only one account only in your own name — registering multiple accounts for a single individual is strictly prohibited.
• Not be an employee, partner, representative, supplier, or immediate family member of any party directly involved in the operation of the club33 platform.
• Registering an account using accurate, complete, and up-to-date personal information in your own name — not on behalf of anyone else.

When registering a club33 account, you are required to provide complete and accurate information including your full name, identity card or passport number, phone number, email address, and any other required details. All information provided is subject to the Know Your Customer (KYC) verification process.

The KYC process is an industry-standard security measure in financial services and online gaming. club33 implements KYC to protect your interests as a member, prevent identity fraud, and ensure compliance with applicable anti-money laundering requirements.

Documents that may be requested during the KYC process include:

• A copy of a valid Malaysian identity card (MyKad) or passport.
• Proof of current address such as a utility bill or bank statement dated within three months.
• Proof of ownership of the payment method registered to your account.
• A selfie holding your identity document (if requested).

Club33 reserves the right to suspend withdrawals or restrict account activity until the KYC process is fully completed. Information provided during KYC is protected in accordance with our Privacy Policy and will not be shared with third parties without your consent.

Club33 supports a range of local payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay. All financial transactions are processed through secure channels protected by 256-bit SSL encryption.

The minimum deposit amount is RM10 per transaction. No general maximum deposit limit is set; however, club33 reserves the right to set transaction limits on specific accounts based on risk profile or KYC verification status.

For withdrawals, the following conditions apply:

• Withdrawals are only permitted to the same payment method used for the deposit ("same-source rule").
• Accounts must complete full KYC verification before any withdrawal is approved.
• Any active bonus still subject to wagering requirements must be completed before funds can be withdrawn.
• Club33 processes withdrawal requests within a reasonable timeframe depending on the chosen payment method.

Club33 offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, free spins, and special event promotions. Each bonus is subject to wagering requirements and specific rules stated in the relevant promotion terms.

General principles applicable to all club33 bonuses:

• Bonuses may only be claimed once per promotion unless otherwise stated in the promotion terms.
• Wagering requirements must be met within the specified validity period; related bonuses and wins will expire once the period ends.
• Bonus funds cannot be withdrawn directly — only net winnings earned after wagering requirements are met may be withdrawn.
• Club33 reserves the right to void bonuses and related winnings if there is any indication of promotion abuse or fraud.
• Only one bonus may be active at a time unless the promotion terms state otherwise.

All games available on the club33 platform use a certified Random Number Generator (RNG) that has been independently audited by recognized third-party bodies. This ensures every game outcome is completely random and cannot be manipulated by any party, including club33 itself.

The following activities are strictly prohibited on the club33 platform and will result in account termination and balance forfeiture:

• Use of automated software, bots, or any tools designed to exploit the gaming system.
• Betting strategies specifically designed to exploit bonus terms or promotions ("bonus abuse").
• Collusion between two or more players to gain an unfair advantage in a game.
• Attempting to manipulate game outcomes through any technical or non-technical means.
• Exploiting any bugs or technical errors in the system for unfair gain.

Game results displayed on your screen are final. In the event of a discrepancy between what is shown on your device and our server records, our server records shall prevail.

As a club33 member, you agree to use the platform in a responsible, ethical manner and in compliance with all applicable laws. You may not use this platform for any illegal purpose or in any way that could cause harm to other members or to the platform.

Specifically prohibited uses include:

• Registering or using an account on behalf of another person without their explicit authorization.
• Providing false, misleading, or inaccurate information during registration or the KYC process.
• Sharing account login credentials with any other party.
• Using illegally obtained funds to deposit into a club33 account.
• Performing any action intended to disrupt, damage, or slow down platform operations.

You are solely responsible for keeping your club33 account login credentials secure, including your username, password, and two-factor authentication (2FA) code. Club33 will not be liable for any losses arising from your failure to protect your login information.

Recommended steps to protect your account:

• Use a strong, unique password that is not used on any other platform.
• Enable two-factor authentication (2FA) via your account security settings.
• Never share your password or 2FA code with anyone, including club33 staff.
• Log out of your account after each session, especially when using a shared device.
• Report immediately to the support team if you suspect unauthorized access to your account.

The club33 platform is provided on an "as is" and "as available" basis. While we make every effort to ensure uninterrupted platform operation, club33 does not guarantee that the service will always be available, error-free, or free from technical disruptions.

Club33 is not liable for:

• Loss of funds or missed winnings resulting from technical failures, internet connectivity issues, or system maintenance.
• Indirect, consequential, or incidental losses even where club33 has been notified of the possibility of such losses.
• Actions or omissions by third parties, including payment service providers or game providers.
• Losses resulting from a member's own negligence in securing their account.

In the event of a technical failure that unfairly affects a game outcome, club33 reserves the right to void the affected game and refund the wagering amount to the member's account balance.

Club33 reserves the right to suspend or terminate any member's account at any time and for reasonable cause, including but not limited to violations of these Terms, suspected fraudulent activity, or at the request of relevant authorities.

You may also request account closure at any time by contacting the club33 support team. In the case of member-requested account closure:

• Any remaining real money balance will be processed for withdrawal once all conditions have been met.
• Bonuses with unfulfilled wagering requirements will be automatically forfeited.
• Your personal data will be retained in accordance with applicable legal requirements as stated in our Privacy Policy.

If an account is terminated due to a Terms violation, club33 reserves the right to forfeit all balances including real funds and bonuses, and this decision is final.

Club33 is fully committed to the principles of responsible gaming. We believe that online gaming should be an enjoyable leisure activity, not a source of financial stress or personal problems. To that end, our platform provides a range of tools to help you manage your gaming experience.

Responsible gaming tools available in your club33 account:

• Deposit Limit: Set daily, weekly, or monthly deposit limits based on your financial capacity.
• Session Time Limit: Limit the amount of time you spend on the platform each day.
• Temporary Break: Take a break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Self-exclude from the platform permanently or for a set period.
• Reality Check: Receive periodic reminders about the time you have spent in a single session.

Club33 reserves the right to change, update, or amend these Terms and Conditions at any time. Any material amendments will be communicated to members via their registered email or in-platform notification at least 7 days before the changes take effect, unless the amendment is required immediately for legal or security reasons.

Continued use of the club33 platform after any amendments take effect will be considered your acceptance of the revised Terms. We encourage you to review this page periodically to stay informed of the latest applicable Terms.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the club33 support team via live chat on the platform. Our team is available to assist you 24 hours a day, 7 days a week, all year round.